This course examines the communication process and personal filters that cause misunderstandings. Participants become aware of biases and stereotypes in the communication process, through interactions in an experiential format. They also acquire skills for better workplace communication, thereby reducing/eliminating the hidden business costs associated with poor communication.
EXPECTED OUTCOMES
• The creation of highly effective teams and workgroups, that are able to continually create ‘magic’ in the workplace.
• Significant improvements in the employee-manager feedback process, resulting in better business outcomes.
• Increased opportunities for the organization to benefit from ideas generated by all employee cadres.
• Highly productive business development/relationship management teams, who are constantly in tune with client needs.
