This course takes the class on a journey, of appreciating all the service touch-points in their organization. Hidden service traps are detected, all that is necessary to deliver exceptional customer service, is brought to the forefront. Senior representatives of all service touch points are invited for an ideating session, on how to improve the system. A follow-through system is put in place with single-point accountabilities.
EXPECTED OUTCOMES
• A customer-centric culture; whereby all systems within the organization are perfectly aligned, for exceptional service delivery.
• Increased revenues and profits, as a result of greatly improved service delivery.
